TERMS & CONDITIONS

Assessment, Consulting and Support Services: Rescheduling or Cancellation

Cancellation by BitSafe AI

If BitSafe AI needs to cancel or reschedule a service due to force majeure or other unforeseeable circumstances, such as an accident or illness affecting the consultant, we will make every effort to arrange an alternative consultant or service date.

BitSafe AI is not liable to compensate for expenses or refund an order under these circumstances.

Rescheduling by the Customer

Once a professional service has been scheduled, customer requests to reschedule are subject to the following charges:

• 21 or more days before the scheduled service: No rescheduling charge.

• 15–20 days before the scheduled service: 50% of the invoiced fee is payable.

• 14 or fewer days before the scheduled service: 100% of the invoiced fee is payable.

Cancellation by the Customer

If a customer cancels a purchase order that has been invoiced by BitSafe AI due to circumstances beyond BitSafe AI’s control, the following cancellation charges apply:

• 21 or more days before the scheduled service: 25% of the invoiced fee is payable.

• 15–20 days before the scheduled service: 50% of the invoiced fee is payable.

• 14 or fewer days before the scheduled service: 100% of the invoiced fee is payable.

Payment

When a professional service is booked, BitSafe AI reserves the right to reschedule or cancel the booking if the required purchase order has not been received before the service begins.

Payment may be made by credit card, subject to a 1.5% surcharge for American Express, Visa and Mastercard. Payments made through PayPal are subject to a 3% surcharge.

Any applicable local taxes or bank fees are also payable by the customer.