PRIVACY POLICY
This Privacy Statement helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints.
1. Types of Personal Data BitSafe AI Collects
We obtain personal data directly from you or your employer, or from third-party sources such as resellers, distributors and customer referrals.
Personal information, including your name, company name and contact details, is collected to provide our security consulting and AI solutions, respond to enquiries, send you updates and support marketing and advertising activities.
We collect, store and use the following data:
Personal information, including your name, email address and phone number, and professional information such as your job title and employer’s name.
Information about customers’ experiences with BitSafe AI products, services, events and online marketing.
Contact information collected through interactions with BitSafe AI employees, including our sales team.
Information about actual or prospective users’ interests.
Payment information for purchases with BitSafe AI.
Collection and Retention of Customer Information
BitSafe AI collects personally identifiable customer information from:
Third parties, such as resellers and distributors.
Service providers.
You directly when you contact us seeking more information.
Physical and digital forms, including enquiry forms, requests for quotes and service-related forms.
Online tools and landing pages.
BitSafe AI also collects information that does not personally identify the user, such as referring URLs, time spent in certain areas of the website and where visitors originate.
Some information about your computer hardware and software is collected automatically. This may include your IP address, browser type, domain names and access times. BitSafe AI uses this information to operate the website, maintain service quality and provide general statistics about website usage.
2. BitSafe AI’s Use and Sharing of Personal Data
Some of BitSafe AI’s services are delivered through business partners, including resellers and distributors. Where necessary to conduct business, BitSafe AI shares limited information with the relevant partners.
BitSafe AI may use and share personal data for the following purposes:
To provide, analyse, improve and develop our security consulting and AI solutions.
To manage our relationships with partners, resellers, distributors and others.
For marketing, advertising, customer service and other communications.
To enforce the legal terms governing our business and commercial relationships.
For an actual or contemplated business sale, merger, consolidation, change in control, transfer of substantial assets or reorganisation.
To comply with our legal obligations.
To establish, exercise or defend legal claims where necessary.
For other purposes requested or permitted by our customers or users.
Apart from the purposes described above, BitSafe AI will not disclose personal information without notice unless required by law or where we believe in good faith that disclosure is necessary.
3. Personal Data Rights and Choices
BitSafe AI recognises that some customers prefer not to receive offers or promotional communications. You may opt out by using the unsubscribe link in the footer of our marketing emails.
You cannot opt out of certain service-related communications, such as billing notifications.
You may request access to or correction of your personal information by emailing:
4. Data Transfers Across Countries
BitSafe AI’s service providers and trusted third parties may be located in different countries. Where personal data is transferred internationally, BitSafe AI complies with applicable requirements for protecting that data.
5. Data Security
We have implemented reasonable physical, technical and administrative safeguards to protect personal data. However, we cannot guarantee that the data we collect will never be used or disclosed in a manner inconsistent with this Privacy Notice.
Surveys
BitSafe AI conducts surveys following the provision of services. The information you provide is used internally for feedback, marketing and analytics purposes.
Links to Other Sites
On our website, BitSafe AI may provide links to third-party websites containing articles, resources and other information that may be of interest to you.
If you visit these websites, please review their privacy policies to understand how they collect and use your information. BitSafe AI is not responsible for the privacy statements or practices of other websites.
Notification of Changes
BitSafe AI may update this Privacy Notice to reflect changes in the law or our data practices. The updated notice will be available on bitsafeai.com.
BitSafe AI also reserves the right to change the website’s terms, conditions and notices and will revise this statement accordingly.
Your continued use of the website indicates your agreement to the modified terms, conditions and notices.
6. Questions or Complaints
BitSafe AI recognises and respects your privacy expectations. If you have any questions, concerns or complaints regarding our privacy practices, please contact us at: